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Need help? Contact RelayHealth technical support or call RelayHealth at 1-866-RELAY-ME (1-866-735-2963). RelayHealth is the technology platform that powers MyHealthStory. Technical support at RelayHealth can privately and securely help you with:
- Browser issues
- Registration and account setup
- Technical issues
When you contact them, they’ll send you a confirmation email and a case number. You can expect a response to your issue within one business day.
What is this MyHealthStory?
This is a Web-based service through which doctors and patients can communicate securely. This service provides doctors with an interactive Web site where patients can initiate a WebVisit? consultation, receive self-care information, get preventive care reminders, send a note to the doctor’s office, request prescription renewals and refills, request lab or test results, and request appointments. Patients may also securely store and manage their Personal Health Record information including health conditions, allergies, immunizations, hospitalizations, office visits, and their family health history.
Is this service secure?
This service uses a high level of security to protect the privacy and confidentiality of healthcare information transmitted through its doctor-patient messaging service. Unlike email, which relies on multiple file servers distributed across the Internet, we use a single, centrally managed, secure database for all doctor-patient communications. All messages are delivered to a Web browser using 128-bit, secure-socket layer encryption. Your messages can be read only by your doctor, your doctor’s authorized staff, and you. You should always close your browser after using this service for greater security to prevent unauthorized access of your information.
I cannot find my doctor in your list. What should I do?
Tell us your doctor’s name, and we will contact your doctor about joining this service. We will notify you via email when we contact your doctor.
For additional questions and troubleshooting solutions about using MyHealthStory, visit the Relay Health online resource library.